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Disclaimer

Our website is designed to inform you about Iconic Rehab (Integrated Care).

It is intended to provide general information about our services and who we are, and is current at the time of first publication. The materials should not be relied upon as correct, complete, or accurate.

Links to other websites are inserted for your convenience only. Iconic Rehab does not endorse or accept responsibility for the material of linked websites not under the control of Iconic Rehab, or the associated organisation, product or service.

Iconic Rehab does not accept any responsibility for any computer or device damage from accessing this website or any data.

To the fullest extent permissible at law, Iconic Rehab and its officers, employees, agents, and others acting under its control are irrevocably and unconditionally released from any and all liability to each person or organisation using this website as a result of any information being incorrect, incomplete, or unreliable.

To clarify any material on this website, please contact Iconic Rehab by clicking here.

Accessibility Statement

General

iconicrehab.com.au strives to ensure that its services are accessible to people with disabilities. iconicrehab.com.au has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.

Accessibility on iconicrehab.com.au

Iconicrehab.com.au makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows iconicrehab.com.au to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

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Disclaimer

iconicrehab.com.au continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan iconicrehab.com.au with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Iconic Rehab.com.au fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here for You

If you are experiencing difficulty with any content on iconicrehab.com.au or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions, or need assistance, please contact Iconic Rehab.com.au Customer Support as follows:

Use of Interpreter Policy

Statement

Iconic Rehab Group Companies (Iconic Rehab) i.e., Iconic Rehab Pty Ltd (IRPL), Iconic Rehab Disability Services, Iconic Rehab Plan Manager here in referred to as Iconic Rehab.

Iconic Rehab recognises that effective communication is essential in the delivery of high-quality services. We are committed to ensuring that Participants are able to communicate in their preferred language in order to:

  • Exercise choice and control about their own supports/services and the way that supports/services are delivered;

  • Understand their choices and communicate their decisions;

  • Provide feedback about the supports/services they receive; and

  • Understand, consent to, and participate in the services that they are engaging Iconic Rehab to deliver.

This commitment is consistent with the expectations of the NDIS Practice Standards and My Aged Care, which recognise people from culturally and linguistically diverse backgrounds.

Purpose

It is the intent of this policy that Participants are informed of their right to communicate in their preferred language and that it is the responsibility of the organisation to offer and organise interpreter services.

Arrangements will be made to engage an interpreter through TIS National when a Participant requests and:

  • A Participant is undergoing assessment and support planning processes;

  • A support plan is under review;

  • A Participant is being informed of their rights, responsibilities, and complaint mechanisms;

  • Essential information needs to be communicated and understood to inform decision making;

  • Giving informed consent;

  • There has been a change of circumstances or care needs;

  • Seeking feedback from the Participant; and

  • A request is made by the Participant or their nominee.

Scope

This policy is intended to ensure that no Participant is prevented from receiving equitable quality services as a result of management and staff not communicating with them in their preferred language.

Principles

When promoting and using interpreter services, we will ensure that:

  • Participants are informed of the availability of interpreting services;

  • Language services are appropriate for the Participant including taking into account gender and ethnic preferences, relevant dialects, and the appropriateness of either onsite or telephone interpreters;

  • Management and team members are trained on the protocols to access TIS National services, appropriate use of interpreters, and how to work effectively with interpreters; and

  • The implementation of this policy is regularly monitored to ensure staff compliance and for the purposes of continuous improvement.

Risk Management

Iconic Rehab is committed to effectively managing risks through compliance with legislation, alignment with best practice, and through a practical approach that carefully plans for and prioritises risks and balances the costs and benefits of action.

Roles and Responsibilities

Trainers

  • Provide training to staff on protocols for accessing and using TIS National services.

Managers / Team Leaders

  • Ensure their team members practice this policy and are appropriately trained in the access to and use of TIS National services.

General Managers

  • Establish protocols for accessing and using TIS National services.

  • Identify and make available the resources required in order to facilitate the use of TIS National services by team members.

  • Monitor the implementation of this policy regularly to ensure continuous improvement, quality, and compliance.

Employees

  • Advise Participants of our policy to engage TIS National services.

  • Proactively use TIS National services in accordance with this policy.

Monitoring and Training

  • Incorporated into staff training and induction;

  • Amended in accordance with any changes to the NDIS legislation;

  • Monitored through supervision, formal and informal feedback mechanisms; and

  • Audited in accordance with the internal audit schedule.

Supporting Documents

  • Feedback and Complaints Policy

  • Feedback and Complaints Procedure

  • Use of an Advocate Procedure

  • Use of an Interpreter Procedure

Business Area Contact: Risk and Quality, Corporate Services

Approvals

  • Content Owner: Manager Risk and Quality

  • Approving Officer: Chief Executive Officer

  • Approval Date: 11/07/2023

  • Effective From: 11/07/2023

Review

  • This policy will be reviewed at least every 2 years.

  • Date of last review: First version

  • Supersedes: N/A

Definitions

TIS National

  • Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking Participant. TIS National provides this service 24 hours a day, seven days a week for both telephone and on-site interpreting.

Interpreter

An interpreter is a professionally qualified person who takes one oral (or sign language) and converts it accurately and objectively into another language to enable communication between two parties who do not share a common language.

Telephone Interpreting

  • Access via telephone/teleconference.

On-site Interpreters

  • Face-to-face appointments.

Interpreter Accreditation

TIS National interpreters are NAATI (National Accreditation Authority for Translators and Interpreters) accredited. NAATI accreditation is the only qualification officially accepted for the interpreting profession in Australia. Accredited interpreters act in accordance with the Australian Institute of Interpreters and Translators (AUSIT) code of ethics.

Version Control

  • Version: 05.01.19 – 1.0

  • Date: 11.07.2023

  • Prepared by: Manager Risk and Quality

Terms of Use

Who We Are and How to Contact Us

www.iconicrehab.com.au is operated by:

  • Iconic Rehab Pty Ltd (ABN 78 643 774 869)

  • Trading as Iconic Rehab

  • 126/4 Hyde Parade, Campbelltown NSW 2560 Australia

Email: ayaz@iconicrehab.com.au
Phone: +61 024604 8282

By Using Our Site, You Accept These Terms

By using our Site, you confirm that you accept these terms of use and agree to comply with them.

Changes to Terms or Site

  • We may amend terms at our discretion without notice.

  • We may update or change our site to reflect services, user needs, or business priorities.

  • The site is free of charge, but availability is not guaranteed.

Access with Devices

Access using mobile devices may be limited. For full functionality, a computer may be required.

Who is Eligible

Our Site is directed at users who are residing in and using this Site within Australia. We do not represent content available on or through our Site is appropriate for use or available in other locations. If you access our Site from outside Australia, you do so at your risk and you are responsible for compliance with laws applicable to your accessing the Site from your location.

How you may use material on our Site

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off a copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of the content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If we provide social media features such as the ability to share content, you may take such actions as are enabled by such features.

You must not delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this Site.

Do not rely on information on this Site

Our Site is designed to inform you about Iconic Rehab. It is provided on an ‘as is’ and ‘as available’ basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site.

The content on our Site is provided for general information about our services only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.

We are not responsible for websites we link to

Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only.

Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and you access third party websites entirely at your own risk and subject to the terms and conditions of use for those websites.

Rules about linking to our Site

You may link to pages within our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site, other than as described above.

We reserve the right to withdraw linking permission without notice.

Security

Iconic Rehab cannot guarantee that any information you transmit over our Site, or via the internet generally will be secure. There are risks in using the Site despite our efforts to secure and encrypt information you may send to us. You accept that any information you provide to us, is at your own risk.

We do not guarantee that our Site will be free from bugs or viruses. You are responsible for configuring your technology to access our Site. You should own your own virus protection software.

No guarantee of secure transmission. Users are responsible for their own virus protection.

Limitation of Liability

In no event will Iconic Rehab, our affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our Site, any websites linked to it, any content on our Site or such other websites or any services or items obtained through our Site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in this clause affects any liability which cannot be excluded or limited under applicable law. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Where our liability cannot be excluded, we limit our liability to the fullest extent permitted by the Australia Consumer Law.

You agree to defend, indemnify and hold us, our affiliates, licensors and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns, harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of the Site, including but not limited to your use of any information obtained from the site and any use of the Site’s content, services and products other than expressly authorised in these terms.

Australian Law

These terms of use, their subject matter and their formation, are governed by Australian law. You and we both agree that the courts in Australia will have exclusive jurisdiction.

Prohibited Use

You may use the Site only for lawful purposes and in accordance with these terms. You agree not to use the Site:

  • Violate any applicable federal, state, local, or international law or regulation (including laws regarding the export of data or software).

  • Exploit, harm, or attempt to exploit or harm minors, including exposing them to inappropriate content or requesting personally identifiable information.

  • Send or solicit any advertising or promotional material, including “junk mail,” chain letters, spam, or similar solicitations.

  • Impersonate us, our employees, other users, or any other person or entity, including using email addresses or screen names associated with them.

  • Engage in conduct that restricts or inhibits others’ use or enjoyment of the Site, or which may, in our discretion, harm the Site, its users, or expose them to liability.

Other Terms and Conditions

Additional terms may apply to specific services or features and are incorporated into these terms.